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Former Facebook Communications Manager

Matt Hicks: Biography at a Glance

  • As former communications manager for Facebook, helped build the communications team and define the site’s public voice
  • Led social media and content strategy for Facebook’s main communications channels, including the Facebook Blog, official Facebook Page and Twitter account
  • Vice president of corporate communications at Zendesk
  • Previously worked at ZENO Group and the SutherlandGold Group, where he helped launch YouTube publicly
  • Adviser to Zuckerberg Media and consult for startups such as Chegg and Spotify
Former Facebook Communications Manager

Matt helped build the communications team at Facebook and define its public voice as one of the first members of its PR team. Most recently, he led social media and content strategy for it main communications channels--including the Facebook Blog, official Facebook Page and Twitter account--which reach millions of people every day. Before that, he managed the company's advertising and business communications, worked with top executives to position Facebook as an essential tool for marketers and consumers, and led its early international growth and political outreach campaigns.

Currently, Matt is an advisor to Zuckerberg Media, the social marketing and production company founded by Randi Zuckerberg, and an independent strategic consultant on social media and communications. His work with Zuckerberg Media has included projects for the Clinton Global Initiative and Cirque du Soleil. He’s also consulted with startups such as Chegg and Spotify, and he’s working on his first book about the impact of social media.

A former journalist, Matt moved into PR and marketing in 2005 to work with Silicon Valley startups, first at ZENO Group and then SutherlandGold Group. Most notably, he helped launch YouTube publicly. He currently serves as the Vice President of Corporate Communications for Zendesk. In 2003, he served as an American Political Science Association Congressional Fellow in Washington, D.C. He previously was a writer and editor for Ziff Davis Media and eWEEK in San Francisco, and earlier worked at various daily newspapers. Matt graduated from the Medill School of Journalism at Northwestern University.

Matt currently resides in the San Francisco Bay Area.


“I had the pleasure of having Matt speak at our Social Media Strategies Summit in San Francisco. Matt was an absolute professional and a pleasure to work with. His presentation was thought provoking and engaging.”

Vice President and Social Media Director, Global Strategic Management Institute

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