Chip Bell

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Best-Selling Business Author

    Customer Service

    Chip Bell: Biography at a Glance

    • Expert on customer service and innovation
    • Author of several business books including “The 9 1/2 Principles of Innovative Service,” “Take Their Breath Away,” and most recently, “Kaleidoscope: Delivering Innovative Service That Sparkle”
    • Appearances include CNN, CBS, Fox Business, Bloomberg TV and NPR
    • Featured in Fortune, Forbes, Fast Company and The Wall Street Journal


    Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote. Bell’s impact on audiences is nothing short of extraordinary: over 80% of the groups who hear him bring him back. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.

    He is considered a world-renowned authority on customer loyalty and service innovation, writing over 400 articles for many business journals, magazines, and blogs. He has appeared live on CNN, CNBC, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine and Entrepreneur. He has authored six best-selling books including: Wired and Dangerous: How Your Customers Have Changed and What to Do about It Managing Knock Your Socks off Service; Customers As Partners; Magnetic Service; and Take Their Breath Away: How Imaginative Service Creates Devoted Customers. His newest book is The 9 1⁄2 Principles of Innovative Service. His books have won major awards and been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A and Southwest Airlines. Leadership Excellence Magazine listed him among the top 30 thought leaders in North America.


    Innovative Service: Strategies for Creating Growth and Bottom Line Impact
    Wired and Dangerous: How Your Customers Have Changed and What to Do About It
    Customers as Partners: Building Profitable Professional Relationships That Last
    Leading Innovative Service
    Leaders as Mentors: Building Partnership for Learning

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