Culture Consultant and Former Chief of Staff, Zappos
Jamie Naughton: Biography at a Glance
- Jamie Naughton is a culture consultant who has spent her career advising business leaders on how to build dynamic organizational cultures and meaningful, authentic brands.
- She is the former Chief of Staff at Zappos where she was responsible for creating and driving Zappos’ dynamic culture and ensuring that the company always stayed relevant to the employees and their customers.
- She travels the country working with world-renowned companies, authors, researchers and business leaders and explaining how focusing on employees and customers can turn good companies into legendary ones.
Biography
Jamie Naughton is a culture consultant who has spent her career advising business leaders on how to build dynamic organizational cultures and meaningful, authentic brands.
The former Chief of Staff at Zappos joined the company right after they relocated from the Bay Area to Las Vegas. Jamie worked directly with CEO Tony Hsieh, focusing on the culture for which the company has become known.
Her role was essential in creating and driving the architecture of the dynamic culture as well as focusing on culture R&D to ensure Zappos.com always stays relevant to both the employees and their customers.
Jamie continues to travel the country to work with world-renowned companies, authors, researchers, and business leaders to help spread the concept that by focusing on your employees and customers, good companies can become legendary companies.
Topics
Creating PEC (Personal Emotional Connections) With Employees and Customers
In this talk, Jamie Naughton explains how relationships are at the core of how successful brands can become adored for their customer service. Audiences will learn how to use the guideline of creating PEC (Personal Emotional Connections) to govern how managers interact with employees which, in turn, affects how employees interact with customers. Through the power of PEC, they can create more than just employer-to-employee relationships – they develop meaningful lifelong friendships with those that truly matter, sustaining a workforce of highly engaged and motivated people with strong connections to their customer base.
