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CEO & Chief Happiness Officer, Delivering Happiness

Jenn Lim: Biography at a Glance

  • Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness, co-founded with Tony Hsieh (CEO of Zappos.com) to inspire science-based happiness, passion and purpose at work, home and in everyday life.
  • Jenn was a consultant with Zappos from 2003-2011, during the years it grew from a startup into a billion-dollar business.
  • She created the first (of several) Zappos Culture Books, an embodiment of how companies can use company culture as a way to increase productivity and profitability.
  • Jenn led the launch and management of Tony’s first book (Delivering Happiness) which sold over 800,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journal and USA Today).
  • She sits on the Global Happiness Council of Work and Wellbeing and the advisory board for Springboard, an initiative led by Geisinger Health Systems.
Biography

Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.

Jenn was a consultant with Zappos from 2003-2011, during the years it grew from a startup into a billion-dollar business. She created the first (of several) Zappos Culture Books, an embodiment of how companies can use company culture as a way to increase productivity and profitability.

In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which sold over 800,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journal and USA Today). It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and has been published in 20 languages around the world.

Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).

Jenn has traveled around the world to speak on this equation and most importantly, share the practical ways of HOW this equation works.

Upon the discovery that every organization can have similar results, DH evolved into the culture coachsulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.

Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.

Additionally, Jenn sits on the Global Happiness Council of Work and Wellbeing and the advisory board for Springboard an initiative led by Geisinger Health Systems.

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“She was great. Her message was spot on and parlayed perfectly with the other content.”

Freeman Companies

“You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”

Cleveland Clinic

“Jenn was a hit! From all accounts everything went great!”

AutoTrader

“She was such a joy to have on site and was lovely to work with. Not to mention, her content was really well-received by our audiences around the country.”

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