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CEO & Chief Happiness Officer, Delivering Happiness

Jenn Lim: Biography at a Glance

  • CEO and Chief Happiness Officer of Delivering Happiness, which is dedicated to inspiring science-based happiness, passion and purpose at work, home and everyday life
  • Workplace consultant for Zappos, which has been on Fortune’s “100 Best Companies to Work For" list since 2009
  • Author of “Zappos Culture Book,” a global symbol of how companies can use happiness as a business model to increase productivity and profitability
CEO & Chief Happiness Officer, Delivering Happiness

Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion and purpose at work, home and in everyday life.

Jenn has been a consultant with Zappos from its start-up days in 2003 to the several billion-dollar business it is today. She created the Zappos Culture Book, an embodiment of how companies can use happiness as a business model to increase productivity and profitability.

In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which sold over 800,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journal and USA Today). It was voted one of the best business books by NPR, Inc. Magazine and the Wall Street Journal, remained on the New York Times list for 27 weeks and has been published in 20 languages around the world.

Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).

Jenn has traveled around the world to speak on this equation and most importantly, share the practical ways of HOW this equation works.

Upon the discovery that every organization can have similar results, DH evolved into the culture coachsulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.

Today, Jenn is dedicated to growing DH to inspire people, companies and communities to change their world, so together, we can change the world.

Additionally, Jenn sits on the Global Happiness Council of Work and Wellbeing and the advisory board for Springboard an initiative led by Geisinger Health Systems.

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“She was great. Her message was spot on and parlayed perfectly with the other content.”

Freeman Companies

“You were the highest rated speaker of the event and I believe that it is a testament to your skill as a speaker, but more importantly a validation of your message!”

Cleveland Clinic

“Jenn was a hit! From all accounts everything went great!”

AutoTrader

“She was such a joy to have on site and was lovely to work with. Not to mention, her content was really well-received by our audiences around the country.”

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