Jenn Lim

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Bestselling Author of Beyond Happiness, CEO & Cofounder of Delivering Happiness

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Jenn Lim: Biography at a Glance

  • Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness, co-founded with Tony Hsieh (CEO of Zappos.com) to inspire science-based happiness, passion, and purpose at work, home, and in everyday life.
  • Jenn draws on her decades of experience in culture and strategy to translate it into a practical “how-to” framework so workplaces can adapt quicker, couple purpose and profits, and modernize org design to the Great Resignation and Great Awakening.
  • Jenn helped Zappos grow from a startup into a billion-dollar business and created the first (of several) Zappos Culture Books, an embodiment of how companies can use company culture as a way to increase productivity and profitability.
  • Her 2021 release, Beyond Happiness, shows organizations how to cultivate a culture that can adapt to change, be highly profitable, and support all its people.
  • She guides all people—no matter the title or role—on how to live more meaningful lives through the work they do every day.

Videos

Biography

Jenn Lim is the CEO and CHO (Chief Happiness Officer) of Delivering Happiness (DH), a company she and Tony Hsieh (CEO of Zappos.com) co-founded to inspire science-based happiness, passion, and purpose at work, home, and in everyday life.

Jenn was a consultant with Zappos during the years it grew from a startup into a billion-dollar business. She created the first (of several) Zappos Culture Books, an embodiment of how companies can use company culture as a way to increase productivity and profitability.

Jenn led the launch and management of the book Delivering Happiness, which sold over 800,000 copies internationally and hit #1 on numerous bestsellers lists including the New York Times, Wall Street Journal, and USA Today. It was voted one of the best business books by NPR, Inc. Magazine, The Wall Street Journal, remained on the New York Times list for 27 weeks, and has been published in 20 languages around the world.

In 2021, she released the bestselling book Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact. In the book, she shares how organizations of every kind can cultivate a culture that can adapt to change, be highly profitable, and support all its people.

Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees = happier customers = successful companies (and meaningful lives).

Upon the discovery that every organization can have similar results, DH evolved into the culture coachsulting company it is today...to help businesses, hospitals and governments actualize their own sustainable culture for positive ROI.

Jenn's mission is both simple and profound: to teach businesses how to create workplaces that generate profit, prioritize people and growth at every level of the organization, and make an impact by being true to the core of ourselves.

Topics

DELIVERING HAPPINESS
Happiness as a Business Modelarrow-down

Making dollars and sense of why an investment in happiness will increase your productivity, profitability and sustainability as a company.

Living with Passion and Purposearrow-down

Jenn’s personal life lessons and discoveries through her own journey with Delivering Happiness, Zappos and her passion and purpose to inspire happier companies and communities, that together, create a happier world for all.

Starting, Scaling and Sustaining Culturearrow-down

Key learnings and insights from working with over 250 companies in various stages of culture evolution, all towards creating a distinct culture of values that can be scaled and sustained for long-term growth.

Culture as a Competitive Advantagearrow-down

Over a decade of research shows that a culture of happiness is becoming one of the biggest competitive advantages in today’s economy. Happy employees who work with passion and purpose perform at consistently high levels, multiplying their effectiveness and raising business outcomes.

The Story of CEO Tony Hsieh and Zapposarrow-down

Building an enduring brand through WOW customer service and a values-based company culture – from selling shoes to delivering happiness!

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She was great. Her message was spot on and parlayed perfectly with the other content.

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